Fratelli Friends FAQ
ABOUT FRATELLI FRIENDS
To us Fratelli Friends is more than just a loyalty programme, it’s a chance for us to reward you for being part of our family. We want to provide you with great benefits that will make every experience at Fratelli Fresh even better. It’s simple for you to join and absolutely free!
Lots and lots! Once you become a Fratelli Friend, we’ll provide your very own keyring. Each time you visit us, flash you keyring to a member of our team and we’ll make sure that you receive your benefits:
- 25% off your bill every Monday
- $6 Fratelli Fresh Wines
- $7.50 Craft Beers
- $10 Aperol Spritz and Negronis
- $50 Birthday Voucher (to spend during your Birthday month)
- Complimentary banoffee torta on your Birthday
It’s simple. All you need to do is complete one of our forms, either online or in any of our venues. It really is that easy.
Do I receive benefits straight away if I sign up at your restaurant?Once you’ve signed up, we’ll send you a Welcome email within 24 hours letting you know that you can now pick up your keyring. All you need to do is show this email to a staff member at any Fratelli Fresh venue. We’ll then give you your keyring so you can start using your benefits. Make sure you attach it to your keys straight away so you don’t lose it! Sign Up + Pick Up Keyring Email + Keyring = Benefits
Well hopefully that shouldn’t happen but if it does, you can email firstname.lastname@example.org and we’ll aim to sort out the problem for you as quick as we can.
If you haven't received your birthday email, you can still use your $50 voucher within one week of your birthday! Simply book your table online or call our Reservations team - we recommend that you mention that it's your birthday! You just need to make sure you bring a valid form of ID (with your birth date) and your Fratelli Friends keyring with you so we know you're part of our family. If you haven't collected your Fratelli Friends keyring yet, that's okay. Just show the Welcome email which lets you know that you can now pick up your keyring to a staff member as soon as you arrive.
If you have signed up in your birthday month you will not receive the birthday email with your $50 voucher, as we send out the emails one month before. But that's okay! You can still come in to any Fratelli Fresh and use your $50 voucher within one week of your birthday (with a valid form of ID and your keyring) and enjoy a banoffee torta on us when you book a table for a minimum of two guests! Book a table and tell us it's your birthday.
No problem. All you need to do is show us the last email which we sent to you and you can continue with your benefits.
No problem at all. There's no time limit on when you need to collect your keyring. So long as you can show our staff the email which lets us know you've been notified that you can now pick up your keyring, yours will be waiting for you to collect!
DINING WITH NON MEMBERS
Yes they can. One keyring can be used for up to 4 people maximum per table. For larger groups, what a great opportunity to let them know about how great Fratelli Friends is and encourage them to sign up too.
TERMS AND CONDITIONS
Terms and conditions apply. Not to be used in conjunction with any other offer or promotion. To claim your $50 Birthday Voucher, a valid form of ID with your birth date and your Fratelli Friends keyring must be presented to a member of staff. Your $50 Birthday Voucher (and one complimentary dessert) must be redeemed within one week of your birthday and a table booked for a minimum of two guests via our website or calling our Reservations team. Your $50 Birthday Voucher cannot be used with your 25% off Monday discount. 25% Discount off Your Total Bill applies to Mondays only up to the value of $500. All drink offers ($6 Fratelli Fresh Wines, $7.50 Craft Beers, $10 Aperol Spritz and Negronis) only valid Tuesday - Sunday. One keyring can be used for up to 4 people maximum. Members' Parties are limited to Sydney only. All offers (benefits) are valid on Public Holidays.