Frequently Asked Questions
Do you have any gluten free items?
Yes, we have gluten free pizza bases as well as zoodles (zucchini noodles) as a pasta substitute. Please notify our friendly staff that you are gluten free and we will do our best to accommodate your dietary requirements.
What are your vegan options?
Lemon linguine is a vegan option. Vegetarian pizza options include Margherita, Ortolana and Verdura and can all be substituted with vegan cheese. Please notify our friendly staff that you are vegan and we will do our best to accommodate your dietary requirements.
Do I need to book a table for Festa Italiana?
We always recommend booking a table to guarantee your spot. The quickest and easiest way to do so is online through our website, you can request this special during the booking process. fratellifresh.com.au/reservations/. Please note, if you choose this option, all guests on the table must dine from this package.
Can I cancel or change my booking?
You can make changes to your reservations via the email confirmation you receive when you book in. We include a link to modify or cancel the reservation from there.
If you did not receive a confirmation from us, please email [email protected] with your full booking details (location, name, booking date and time) and new details regarding the booking.
Where are you located?
We have a number of locations across Sydney and one in the Sunshine Coast. To find your closest venue, head to our website here: fratellifresh.com.au/venue/.
How does your Kids Eat Free program work?
One child aged 12 or under can eat for free from the children’s menu when an adult orders a main meal from the a la carte menu. The Kids Eat Free program is available every day. See the children’s menu and full terms and conditions here: fratellifresh.com.au/whats-on/kids-eat-free-4/
Are you BYO?
Our venues are all fully licensed with an excellent and affordable selection of wines, beers, cocktails and other alcoholic drinks. We do not offer a BYO option.
What do you do for Birthdays?
Please let us know if you are celebrating a special occasion! Feel free to bring a cake with you to any of our venues as we don’t charge fees. We can organise some sparklers or candles in our famous Banoffee Pie as well upon request. Small table decorations are also permitted to be brought to the venue.
Can I purchase a whole Banoffee Pie ?
Yes! We require at least 48 hours advance notice to ensure availability. Please call our office to organise a time for pickup from the venue of your choice. Please note we require full pre-payment of $95 at the time of ordering, payments are accepted via credit card and incur a transaction fee of 1.75%.
Do you sell gift cards?
Yes, we have gift vouchers available on our company website, these are all branded as Rockpool Dining Group vouchers and can be used at any* of our 80+ venues in Australia!
Gift cards are valid up to 3 years from the date of purchase and can be sent electronically or by Australia Post.